eCommerce Platform Digital Transformation
Strategic consulting engagement for a major European telecom provider: full requirements analysis, technical specification, and platform evaluation for modernizing their online sales channel.
The Challenge
A large European telecommunications company needed to modernize their e-commerce platform to improve customer self-service, reduce friction in the purchasing journey, and align with modern digital commerce standards.
Our Solution
We led a multi-month consulting engagement covering: detailed requirements gathering across business and technical stakeholders, current-state architecture analysis, evaluation of leading e-commerce platforms (including Salesforce Commerce Cloud), and delivery of comprehensive technical specifications and a transformation roadmap.
The Result
Delivered a complete requirements specification, platform evaluation report, and technical architecture document, enabling the client to make informed investment decisions for their e-commerce modernization program.